Signing in

Can’t log in, forgotten passwords and two-factor codes.

I can't log inWrong username or password, a device limit, a two-factor code or a wait – what stops you logging in to TACENZA Chat, and how to get back in.
I forgot my passwordSet a new TACENZA Chat password yourself with your recovery key. Nobody else can reset it – not even TACENZA – because we never have your password.
I'm logged out every time I reloadTACENZA Chat logs out on a reload unless "Stay signed in on this device" is on. How to turn it on, and other reasons you might be logged out.
It says "Too many attempts"TACENZA Chat asks you to wait a few seconds before trying again. Why the limits exist, why the wait can grow, and what to do while you wait.
My two-factor codes don't workYour authenticator code is refused when you log in to TACENZA Chat. Check the time on your phone, use the newest code, or get back in with your recovery key.