Technical issues
The app won’t load, the desktop app, and contacting us.
- How do I contact support?How to reach the TACENZA team today, what to include so we can help quickly, and what we will never ask you for.
- TACENZA Chat won't loadA blank page, endless loading or Offline – reconnecting… in TACENZA Chat. Check the status page, your connection and your browser, step by step.
- Using the desktop appDownload the TACENZA desktop app for Windows, get past the first-run warning, and learn why protected chats only open in the app.