How do I contact support?
How to reach the TACENZA team today, what to include so we can help quickly, and what we will never ask you for.
Use the Contact support page. It’s how to reach the TACENZA team today. There’s no support email address or ticket system yet.
Before you write, check the status page – if something is down, it’s shown there – and search the Help Center. Most answers are already here.
What to include
The more we know, the faster we can help:
- Which product: TACENZA Chat or TACENZA Mail. They’re separate services with separate accounts.
- Where you use it: your device, operating system, and browser – or the desktop app.
- What you did, step by step, and what you expected to happen.
- The exact message on screen, word for word. A screenshot helps, as long as it doesn’t show private messages or anything below.
- When it happened, roughly, with your time zone.
What never to send
Never send us your password, your recovery key, two-factor codes or your authenticator key, bot tokens, Mail app passwords, or card details. We don’t need them to help you, and TACENZA will never ask for them – not on this page, not in a chat, not by email. Anyone who asks is trying to take over your account.
What we can and can’t do
Because of how TACENZA is built, some things are impossible for anyone, including us:
- We can’t reset your Chat password or open your account. Your recovery key is the way back – see I forgot my password.
- We can’t read your messages, so we can’t recover deleted ones or check what someone wrote.
- We can’t look you up by name or email. Chat accounts don’t have them.
Security problems
If you’ve found a security vulnerability, don’t use the contact page. Report it privately on GitHub: report a vulnerability.
Reporting abuse
To report an account, group, bot or message, see How do I report abuse?