How do I report abuse?

What to do depends on where it happened. Because TACENZA Chat messages are end-to-end encrypted, we can’t read them – so a report only contains what you choose to share.

In a Chat group

Open the message’s options and choose Report. Say what’s wrong, then choose Send report. Your app sends a copy of the message, decrypted, to the group’s moderators in private, encrypted messages. It goes to them, not to TACENZA.

If you see “This group has no moderators to report to.”, leave the group or block the person, and report it to us (below).

In a 1:1 chat

1. Block the person – see How do I block someone?
2. If it came in as a message request, blocking or deleting it also lowers the sender’s limits for a while.
3. Turn on Message requests in Settings › Privacy Center so strangers’ first messages wait in a separate folder.

To the TACENZA team

For accounts, groups, bots or Discover listings that break our rules, contact support. Include:

• the @username, group name or bot involved;
• what happened and when;
• anything you’re comfortable sharing, such as a description or a screenshot.

We act on what we can see – for example reports people send us, public Discover listings, usernames and behaviour such as breaking limits. We can suspend accounts and bots that abuse the service.

In TACENZA Mail

Open the message and choose Report. Pick a reason – spam, phishing, harassment or something else – and add a note if you like. Spam and phishing are moved to your Spam folder. See My TACENZA Mail account is suspended for what happens to reported accounts.

A security problem

To report a vulnerability in TACENZA, use GitHub’s private reporting: report a vulnerability. Please don’t post it publicly first.

Read more: Moderation in the docs.

Still stuck?

If you’re not sure where to report something, contact support. Never include your password or recovery key.