Where are my invoices and receipts?

Go to Settings › Plan and choose Payment and invoices. Stripe’s billing portal opens in a new tab, where you can see and download your invoices and change your payment method.

When you’re done, go back to your Chat tab. Any changes show there within a minute.

Why the invoices are at Stripe

TACENZA uses Stripe to take payments, and keeps as little as possible about you:

• Stripe holds your email address, payment details and – where tax requires it – your address. You give them to Stripe on its own pages.
• TACENZA holds a random billing reference, your plan, and the amounts of each invoice. Never your name, email, card or address.
• Stripe never learns your TACENZA username.

That’s why we can’t email invoices to you ourselves, or look you up by your email address.

If you can’t find an invoice

1. You’re on Free. There are no invoices unless you’ve paid for a plan.
2. The portal won’t open. Allow pop-ups for Chat, or check that a new tab opened behind your current one.
3. You deleted your account. Your customer record at Stripe is deleted with the account, so the portal can’t be opened any more. TACENZA keeps invoice records for bookkeeping, but they’re no longer linked to any account.
4. You’re looking in the wrong account. Invoices belong to the TACENZA account that paid. TACENZA Mail doesn’t have paid plans yet.

About VAT

Prices include VAT where it applies. If you need specific details on an invoice for your business, contact support and tell us what you need.

Read more: Plans and billing in the docs.

Still stuck?

If an invoice is missing or wrong, contact support with the date and amount of the payment. Never send card numbers.