How do I change my plan?

Go to Settings › Plan and choose See plans (on Free) or Change plan (on a paid plan). Pick a plan and a billing period, and confirm.

The plans

Prices include VAT where it applies. Encryption, protected chats, disappearing messages and groups with no member limit are the same on every plan – paid plans add capacity, never privacy. Features marked Soon on the pricing page aren’t built yet.

How changes are charged

• From Free: payment opens in Stripe, in a new tab. Your plan updates in Chat once the payment is confirmed – usually within a minute.
• Upgrading (for example Plus to Pro) happens at once. You pay the difference for the rest of this period.
• Downgrading (for example Pro to Plus) also happens at once. The unused part of this period is credited.
• Monthly or yearly: you can switch between them in Stripe’s portal. Choose Payment and invoices in Settings › Plan.
• Back to Free: cancel your subscription. See How do I cancel my subscription?

After a downgrade

Nothing is ever deleted because of a plan change.

1. Storage over the limit: your files stay, but new uploads pause until you’re under the limit. Delete messages with attachments to free space.
2. Devices over the limit: every device stays signed in. You can’t add a new one until you sign one out.
3. Bots over the limit: they keep working. You can’t create or switch on another until you’re under the limit.

If it doesn’t work

• You paid, but the plan didn’t change. Go back to the Chat tab you came from and wait a minute.
• “Payment cancelled. Nothing was charged.” You left Stripe’s page before paying. Try again when you’re ready.

Read more: Upgrading, downgrading and cancelling in the docs.

Still stuck?

If your plan doesn’t update after paying, contact support with the date and amount.