How do I cancel my subscription?
Cancel TACENZA Plus or Pro in Settings › Plan. Your plan stays active until the end of the period you paid for, then your account moves to Free.
- Go to Settings › Plan.
- Choose Cancel subscription.
- Confirm.
You’ll see “Cancelled. Your plan stays active until …” with the date. You won’t be charged again. On that date your account moves to Free.
You can also cancel in Stripe’s billing portal: choose Payment and invoices in Settings › Plan.
What happens when it ends
- Your account moves to TACENZA Free, which is fully usable with no time limit.
- Nothing is deleted. Your files, devices and bots all stay.
- If you’re over Free’s limits – 1 GB of storage, 2 devices, 1 active bot – new uploads, new devices and switching on bots wait until you’re below them. Everything you already have keeps working.
- Encryption, protected chats, disappearing messages and groups are the same on every plan.
Changed your mind?
Until the end date, choose Keep subscription in Settings › Plan. Your subscription continues as before.
After the end date, subscribe again from See plans in Settings › Plan.
If you can’t cancel
- You don’t see Cancel subscription. You may already have cancelled – look for Cancelled and an end date – or you’re on Free.
- Your payment failed. A plan with a failed payment moves to Free by itself after the grace period. See My payment failed.
- You’re deleting your account. Deleting ends a paid plan straight away. See How do I delete my account?
Looking for a refund? See Can I get a refund?
Read more: Upgrading, downgrading and cancelling in the docs.
Still stuck?
If you can’t cancel, contact support. Never send us card details – TACENZA never sees them; Stripe handles payments.