Plans and billing

Changing or cancelling a plan, payments and invoices.

How do I cancel my subscription?Cancel TACENZA Plus or Pro in Settings › Plan. Your plan stays active until the end of the period you paid for, then your account moves to Free.
Can I get a refund?TACENZA hasn't published a refund policy yet. What happens when you cancel or downgrade, and how to ask about a refund for a payment.
How do I change my plan?Upgrade, downgrade or switch between monthly and yearly TACENZA billing. How changes are charged or credited, and what happens to your files.
My payment failedIf a TACENZA payment doesn't go through, your plan stays on for 7 days while it's retried. Update your payment method to keep it.
Where are my invoices and receipts?Find and download invoices for TACENZA Plus and Pro in Stripe's billing portal, reached from Settings › Plan › Payment and invoices.