How do I change my password?
Change your TACENZA Chat password in Settings › Account. You need your current password; if you've forgotten it, use your recovery key instead.
- Go to Settings › Account and find Change password.
- Enter your Current password.
- Enter the New password twice. It needs at least 10 characters – a sentence is easier to remember.
- Choose Change password.
You’ll see “Password changed. Other devices were logged out.” Log in on your other devices with the new password.
Your chats, keys and recovery key stay the same. Your recovery key keeps working after a password change.
If it doesn’t work
- “The current password is wrong.” Check Caps Lock and try again. If you don’t know your current password, you can’t change it here – reset it with your recovery key instead.
- “Passwords need at least 10 characters.” Choose a longer one.
- “The two passwords don’t match.” Type the new password the same way in both fields.
- “Too many attempts. Try again in … s.” Password changes are limited to a few an hour. Wait and try again.
Important
TACENZA can’t change or reset your password for you. Your password encrypts your keys, and we never have it.
Changing it because someone else might know it?
After changing your password:
- Check Settings › Devices for devices you don’t recognise. Changing the password already logged them out.
- Make a new recovery key in Settings › Account, in case they saw that too. The old one stops working at once.
- Consider turning on Two-factor sign-in in Settings › Security Center.
Read more: Password, recovery key and two-factor sign-in in the docs.
Still stuck?
If you can’t change your password, contact support. Never send us your old or new password.